Refunds & Guarantee

If your song doesn't move you, tell us within 30 days of purchase: we'll write you a free new version, or refund you in full. No forms, no hoops.

How it works

Email hello@sungletter.com (or reply to your receipt) within 30 days of your purchase and tell us what's wrong. We'll either make it right with a new version at no extra cost, or refund the full purchase price to your original payment method. Most refunds are processed within a few business days; your bank or card issuer may take longer to show it.

Digital delivery

Sungletter songs are digital products delivered instantly. Because there is nothing to return, we don't require you to "give back" anything to get a refund — the guarantee above is our replacement for a physical returns process.

AI-assisted production

Songs are produced with the help of AI lyric- and music-generation tools guided by the story and details you provide. Occasionally a name is mispronounced or a detail doesn't land the way you imagined — that's exactly what the free revision and this guarantee are for.

Song Club

Song Club renews monthly. You can cancel anytime, in one click, from your account page — cancellation takes effect at the end of the current billing period unless you ask for it to be immediate. If you're charged for a renewal within 24 hours before you intended to cancel, contact us and we'll refund that charge on request.

Video add-on

The lyric video is a one-time purchase; the same 30-day guarantee above applies to it.

Disputing a charge

If you don't recognize a charge, please contact us first at hello@sungletter.com before disputing it with your bank — we can usually resolve it faster and it avoids your bank's own dispute fees and hold times.

Privacy by default

Songs are private by default; nothing about your purchase or story is shared publicly unless you turn sharing on yourself. See our Privacy Policy.